Terms and Conditions

Effective Date: [28/08/25]
Last Updated: [28/08/25]

1. About These Terms

These Terms and Conditions govern your use of the GCS Praestantia Services website and the services we provide. By engaging our services or using our website, you agree to be bound by these terms.

GCS Praestantia Services (ABN: 91 647 880 386) operates from Australia and these terms are governed by Australian law.

2. Our Services

2.1 Service Scope

We provide business consulting services including but not limited to:

  • External experience audits

  • Documentation review and creation

  • Quality assurance and testing

  • Website and digital asset analysis

  • Customer journey optimization

  • Brand and marketing material review

2.2 Service Delivery

  • All quoted timeframes are estimates and may vary based on project complexity

  • Services are delivered digitally unless otherwise specified

  • We reserve the right to subcontract work to qualified third parties

  • Final deliverables remain our intellectual property until full payment is received

3. Engagement and Payment Terms

3.1 Service Agreements

  • All services require a signed agreement or written confirmation

  • Project scope, timelines, and deliverables will be clearly defined before commencement

  • Any changes to agreed scope may incur additional charges

3.2 Pricing and Payment

  • All prices are quoted in Australian dollars (AUD) and include GST where applicable

  • Payment terms are typically 50% upfront, 50% on completion unless otherwise agreed

  • Invoices are due within 14 days of issue

  • Late payment may incur interest charges of 1.5% per month

  • Discounts apply as outlined on our services page and are subject to change

3.3 Cancellation and Refunds

  • Services may be cancelled with 48 hours written notice

  • Refunds for work completed will be calculated on a pro-rata basis

  • Rush services and same-day work cannot be refunded once commenced

4. Client Responsibilities

4.1 Information Provision

You agree to:

  • Provide accurate, complete information required for service delivery

  • Grant necessary access to systems, accounts, and materials

  • Respond to requests for feedback within agreed timeframes

  • Maintain confidentiality of any proprietary methods or insights shared

4.2 Content and Materials

  • You warrant that all materials provided are owned by you or used with permission

  • You're responsible for backup copies of all materials provided to us

  • We're not liable for loss or damage to materials during the engagement

5. Intellectual Property and Confidentiality

5.1 Intellectual Property

  • We retain rights to our methodologies, processes, and general knowledge

  • You retain rights to your original content and materials

  • Final deliverables become your property upon full payment

  • We may use anonymized case studies for marketing purposes unless otherwise agreed

5.2 Confidentiality

  • We maintain strict confidentiality regarding your business information

  • Information will only be shared with team members directly involved in your project

  • Confidentiality obligations survive termination of our engagement

6. Warranties and Limitations

6.1 Service Warranties

We warrant that:

  • Services will be performed with reasonable skill and care

  • Work will conform to the agreed specifications

  • We have the right to provide the contracted services

6.2 Limitations and Disclaimers

  • We do not guarantee specific business outcomes or results

  • Our recommendations are based on information available at the time of service

  • We're not responsible for results arising from incomplete implementation of recommendations

  • Technical issues beyond our control (server downtime, third-party service failures) may affect delivery

7. Liability and Insurance

7.1 Liability Limits

To the extent permitted by Australian Consumer Law:

  • Our total liability is limited to the amount paid for the specific service

  • We're not liable for indirect, consequential, or loss of profit damages

  • Our liability for any single incident is capped at $10,000

7.2 Insurance

We maintain professional indemnity insurance appropriate to our business activities.

8. Privacy and Data Protection

8.1 Data Collection and Use

  • We collect only information necessary to provide our services

  • Personal information is handled in accordance with Australian Privacy Principles

  • We do not sell or share client information with third parties for marketing purposes

  • Website analytics may be collected for improvement purposes

8.2 Data Security

  • We implement reasonable security measures to protect your information

  • You acknowledge that no data transmission is completely secure

  • We're not liable for unauthorized access due to circumstances beyond our control

9. Website Terms

9.1 Website Use

  • Content is provided for informational purposes only

  • You may not reproduce, distribute, or modify website content without permission

  • We reserve the right to modify or discontinue website features at any time

9.2 Third-Party Links

  • Our website may contain links to third-party sites

  • We're not responsible for the content or practices of linked sites

  • Your use of third-party sites is at your own risk

10. General Terms

10.1 Governing Law

These terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of Queensland courts.

10.2 Consumer Rights

Nothing in these terms excludes, restricts, or modifies rights under Australian Consumer Law that cannot be lawfully excluded.

10.3 Amendments

We may update these terms from time to time. Continued use of our services constitutes acceptance of updated terms.

10.4 Severability

If any part of these terms is found unenforceable, the remaining provisions continue in full effect.

10.5 Force Majeure

We're not liable for delays or failures due to circumstances beyond our reasonable control.

11. Contact Information

For questions about these terms or our services:

GCS Praestantia Services
Email: gcspraestantiaservices@gmail.com
Phone: 0458 357 508
Website: www.gcspraestantia.com.au

These terms and conditions were last updated on [Date]. We recommend reviewing them periodically as they may be updated to reflect changes in our services or legal requirements.

Privacy Policy

Effective Date: [28/08/25]
Last Updated: [28/08/25]

1. About This Policy

GCS Praestantia Services (ABN:91 647 880 386) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Contact Details:
Email: gcspraestantiaservices@gmail.com
Phone: 0458 357 508
Website: www.gcspraestantia.com.au

2. Information We Collect

2.1 Information You Provide Directly

When you contact us for services, we may collect:

  • Contact Information: Name, email address, phone number, business name

  • Business Information: Industry, business size, specific service requirements

  • Communication Records: Email correspondence, consultation notes, project discussions

  • Project Materials: Documents, website access, brand materials you provide for our services

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical Information: IP address, browser type, device information

  • Usage Data: Pages visited, time spent on site, referral sources

  • Cookies: We may use cookies to improve website functionality (see Section 6)

2.3 Information We Don't Collect

  • We do not collect sensitive personal information unless directly relevant to our services

  • We do not use contact forms or online data collection tools on our website

  • We do not collect payment information directly (handled through secure payment processors)

3. How We Use Your Information

We use your personal information to:

  • Provide Services: Deliver consulting, auditing, and quality assurance services

  • Communication: Respond to inquiries, provide updates, send project deliverables

  • Business Administration: Invoicing, contract management, record keeping

  • Service Improvement: Analyze business needs to improve our service offerings

  • Legal Compliance: Meet our legal and regulatory obligations

3.1 Marketing Communications

  • We may send you information about our services if you've expressed interest

  • You can opt-out of marketing communications at any time

  • We do not sell or rent your information for marketing purposes

4. How We Share Your Information

4.1 When We May Share Information

We may share your personal information:

  • With Your Consent: When you explicitly agree to information sharing

  • Service Providers: Trusted third parties who assist in service delivery (under strict confidentiality)

  • Legal Requirements: When required by law, court order, or regulatory authority

  • Business Protection: To protect our rights, property, or safety

4.2 When We Don't Share Information

  • We never sell your personal information

  • We don't share information for third-party marketing

  • We don't disclose confidential business information obtained during projects

5. Data Security and Storage

5.1 Security Measures

We implement reasonable security measures including:

  • Secure email communications

  • Password-protected file storage

  • Limited access to personal information

  • Regular security reviews of our practices

5.2 Data Storage

  • Information is stored securely in Australia where possible

  • We retain information only as long as necessary for business purposes

  • Client project materials are typically retained for 12 months post-completion

  • Contact information may be retained longer for ongoing business relationships

5.3 Data Breach Response

In the event of a data breach that may cause serious harm, we will:

  • Take immediate steps to secure the breach

  • Notify affected individuals and the Office of the Australian Information Commissioner as required

  • Provide clear information about the breach and steps being taken

6. Cookies and Website Analytics

6.1 Cookies

Our website may use cookies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website usage patterns

  • You can control cookie settings through your browser

6.2 Analytics

  • We may use analytics tools to understand website usage

  • This information is generally anonymized

  • Analytics help us improve our website and services

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

  • Access: Request access to personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal requirements)

  • Complaint: Lodge a complaint about our privacy practices

  • Opt-out: Unsubscribe from marketing communications

7.1 How to Exercise Your Rights

To exercise these rights, contact us at:

  • Email: gcspraestantiaservices@gmail.com

  • Phone: 0458 357 508

We will respond to requests within 30 days and may require identity verification.

8. Third-Party Services

8.1 External Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites, and we encourage you to read their privacy policies.

8.2 Service Providers

We may work with third-party providers for:

  • Website hosting

  • Email services

  • Payment processing

  • Cloud storage

These providers are contractually required to protect your information and use it only for specified purposes.

9. Children's Privacy

Our services are designed for businesses and we do not knowingly collect personal information from individuals under 18 years of age.

10. International Transfers

While we primarily operate within Australia, if we need to transfer information overseas for service delivery, we will:

  • Ensure adequate protection measures are in place

  • Obtain your consent where required

  • Comply with Australian privacy law requirements

11. Changes to This Policy

We may update this privacy policy from time to time to reflect:

  • Changes in our business practices

  • Legal or regulatory requirements

  • Technology improvements

Updated policies will be posted on our website with the revision date. Continued use of our services indicates acceptance of any changes.

12. Contact Us About Privacy

If you have questions, concerns, or complaints about this privacy policy or our privacy practices, please contact us:

GCS Praestantia Services
Email: gcspraestantiaservices@gmail.com
Phone: 0458 357 508

12.1 Privacy Complaints

If you're not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner:

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

This privacy policy was last updated on [28/08/25]. We recommend reviewing it periodically as it may be updated to reflect changes in our practices or legal requirements.